Refund Policy
Refund & Replacement Policy
Last Updated: 21 December 2025
Thank you for shopping at ShadabXParfum
No Return & No Cancellation Policy
All products sold on our website are prepaid and fall under the non-returnable category. Due to the nature of fragrance and personal care products, returns or cancellations are not allowed once the order is delivered.
Perfume products are classified as hygiene-sensitive items and cannot be resold after delivery. Hence, we do not accept returns under any circumstances.
Replacement / Refund Eligibility
Replacement or refund will be considered only in the following cases:
- Product received is damaged
- Product has leakage
- Wrong product delivered
Mandatory Open-Box Video
To raise any request related to damage, leakage, or incorrect product, an open-box delivery video is strictly mandatory.
The video must clearly show:
- The sealed package before opening
- The product being opened
- The issue visible in the same uncut video
Claims without an open-box video will not be accepted.
Refund or Replacement Process
Once your claim is verified, we will offer a replacement. If replacement is not possible, a refund will be processed to the original payment method within 7–10 business days.
Non-Eligible Cases
We do not provide replacement or refund in the following cases:
- Change of mind after delivery
- Fragrance preference issues
- Minor packaging wear during transit
- Claims raised without open-box video proof
Company Rights
ShadabXParfum reserves the right to accept or reject any request after proper verification. Our decision in such matters shall be final and binding.
Contact Us
If you have any questions regarding this policy, please contact us:
- Email: businessmaniox.official@gmail.com
- Phone: +91 8116858971
- WhatsApp: +91 9635981168
- Address: Uttar Tatarpur, Memari, Purba Bardhaman, West Bengal, India – 713146